Our crisis management team spearheaded our globally coordinated COVID-19 response to protect associates around the world. By leveraging enhanced safety and sanitary protocols, our manufacturing and distribution associates safely continued operations without disruption to production.
We implemented new safety measures to protect associates on-site, such as modified workstation arrangements, reducing the crossflow of associates between shifts, enhanced cleaning and sanitization, use of personal protective equipment and pre-entry temperature screenings. All office-based associates were encouraged to work from home, while our sales and customer service teams delivered remote account management.
We also recognized our need to keep our team mentally and physically healthy. The challenges arising from a global health crisis require leaders to think differently. It was critical to not just focus on what we say or do but how we make our teams feel supported, connected, and valued. We developed an Employee Engagement Toolkit to help our leaders engage with their teams. The toolkit provided guided check-in conversations and online community building, so everyone maintained a sense of belonging. We also developed a toolkit for our customers to use within their organizations.
Our regional and country leaders continue to partner with our global crisis team to oversee local case data and public health advisories. We are providing Re-Entry Toolkits and strategies to support associates as they transitioned back into the workplace. We are creating intentional opportunities for meaningful conversations to foster a high level of situational In addition to frequent AED surveys, our people leaders are engaged in regular two-way dialogue through town halls, coffee chats, one-on-one engagement and skip meetings. Furthermore, we have provided resources to support associate’ physical and mental health and psychological safety and work flexibility while some of our locations transition back to the office.